FREQUENTLY ASKED QUESTIONS
We have worked diligently to try and include the majority of our frequently asked questions in one convenient location. If you have any additional questions or comments we would love to hear from you. Please contact us at: [email protected]
GETTING STARTED
What is the Deckmedia Affiliate Program and how does it work?
Deckmedia Affiliate Program is basically a partnership between yourself and our casinos. You promote our casino through various mediums (typically through your website), and in return are credited with a commission based on your performance. Your performance is based on how many players click on your site links and deposit into the casino. In other words, when a visitor at your site clicks on one of our casino links they will be sent to our website. At this point, if the visitor makes a transaction you will start to earn 30% commission on player net loss. All players you refer will have their deposits, winnings, and losses monitored and recorded so that you can be paid on their net losses.
How much money can I earn with this program?
The amount of money you can earn is truly up to you; there is literally no limit to your earnings. The general rule of thumb is, the more time and effort you put in to this program, the more you will get out of it. When you sign up as an affiliate, you will be provided with all the tools necessary to transform your website into a powerful money-making machine.
Does it cost me anything to be an Affiliate?
Absolutely not! Its free to join our Affiliate Program.
GENERAL
Where are Deckmedia casinos located and licensed?
The Casinos are located on the island of Curacao and licensed by the Central Government of the Netherlands Antilles.
Where can I find your Terms and Conditions?
Our affiliate Terms and Conditions can be found here.
TECHNICAL ISSUES
Where do I get banners and content for my website?
Deckmedia Affiliates will provide you with all the necessary banners and content you need to promote our casino brand. You can find all the banners and content you require through Deckmedia Affiliates. Simply log in to our affiliate website and click on the 'Tracking links' or 'Marketing Kits' section. New affiliates will have a standard campaign already created called "Default" available on the overview page. Create new campaigns with new banners or add new banners to existing campaigns in the 'Tracking Links' section.
How do I create my own marketing campaigns and add marketing material?
- Login to your affiliate account and click on 'Tracking Links'.
- Click on "Create New"
- Choose the Software of the Casino that you would like to create the link for
- Choose the Promotion (for example homepage) of where you would like the link to send your players when they click
- Name your new campaign
- Click 'Create Campaign' and you are done!
- Now, you will see your tracker, banners , text ads, and mailer links for this campaign
How are my referred players linked to me?
Our Affiliate Program tracks how every player comes to one of our sites. When you refer a customer to our website that information is recorded and attached to their download. The players you recruit are linked to you in this manner and will forever be linked to you as long as they remain a player. In other words, we share every penny that player spends with you for life! We guarantee it!
How often are my statistics updated?
Your statistics are updated in real-time. For performance reasons the data may not be reflected in your statistics and reports for up to an hour.
I haven't received any e-mail from Deckmedia Affiliates, what should I do?
Please contact us at [email protected].
Must I have a website to promote your casino?
Actually you do not need a website to promote our casino(s), but it would help. In order for us to track (and credit you for) the players you send to our casino(s), they must mention your specific tracking code when signing up for an account. You will receive this tracking code after you have registered as an Affiliate with Deckmedia Affiliates. Without this code it would not be possible to track any player you referred or pay your corresponding commission.
ACCOUNT ISSUES
How do I change my personal details?
Under the "Settings" tab you may change your personal details.
What if I have more than one website, do I need a separate account for each of my sites?
No, you do not need separate accounts for each site. You can create a campaign for each of your websites in 'Tracking Links'.
FINANCIAL
When do I see payment for my referrals?
Deckmedia Affiliates processes payments on the 15th of each month.
How is your commission structured?
All affiliates will earn 30% commission for the life time of their players.
Each affiliate can also promote the Deckmedia Affiliate program and earn 5% on their affiliate referral's commissions.
What payment methods do you offer?
We offer numerous payment options for our Affiliates. You may choose to be paid through the following methods:
Bitcoin: $350 minimum, no fee
Check: $350 minimum, no fee
Neteller: $50 minimum, no fee
Skrill: $50 minimum, no fee
How do I check my earnings?
You can log in to your account at Deckmedia Affiliates and check your statistics 24 hours a day, 7 days a week, 365 days a year.
Do negatives carry over?
No, negative balances will not carry over to our affiliates. Your negative affiliate earnings balance will be set to zero on the 1st of each consecutive month.
HELP
Where can I contact support?
If you have any questions, concerns, or comments please don't hesitate to contact us at [email protected].