FREQUENTLY ASKED QUESTIONS

We have worked diligently to try and include the majority of our frequently asked questions in one convenient location. If you have any additional questions or comments we would love to hear from you. Please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

GETTING STARTED

What is the Deckmedia Affiliate Program and how does it work?

Deckmedia Affiliate Program is basically a partnership between yourself and our casinos. You promote our casino through various mediums (typically through your website), and in return are credited with a commission based on your performance. Your performance is based on how many players click on your site links and deposit into the casino. In other words, when a visitor at your site clicks on one of our casino links they will be sent to our website. At this point, if the visitor makes a transaction you will start to earn 30% commission on player net loss. All players you refer will have their deposits, winnings, and losses monitored and recorded so that you can be paid on their net losses.

How much money can I earn with this program?

The amount of money you can earn is truly up to you; there is literally no limit to your earnings. The general rule of thumb is, the more time and effort you put in to this program, the more you will get out of it. When you sign up as an affiliate, you will be provided with all the tools necessary to transform your website into a powerful money-making machine.

Does it cost me anything to be an Affiliate?

Absolutely not! Its free to join our Affiliate Program.

GENERAL

Where are Deckmedia casinos located and licensed?

The Casinos are located on the island of Curacao and licensed by the Central Government of the Netherlands Antilles.

Where can I find your Terms and Conditions?

Our affiliate Terms and Conditions can be found here.

TECHNICAL ISSUES

Where do I get banners and content for my website?

Deckmedia Affiliates will provide you with all the necessary banners and content you need to promote our casino brand. You can find all the banners and content you require through Deckmedia Affiliates. Simply log in to our affiliate website and click on the 'Manage Campaigns' section. New affiliates will have a standard campaign already created called "Default" which consists of two of our top performing banners. Create new campaigns with new banners or add new banners to existing campaigns.

How do I create my own marketing campaigns and add marketing material?

  • Login to your affiliate account and click on Campaign Manager.
  • Click on "Create" at "Create Campaign Section".
  • Give a name to your campaign and make sure to select the URL of your website for the campaign name you are creating.
  • Select the banners - text ads - reviews that you would like to add for the campaign you are creating.
  • Make sure to select the landing page or currency in case you are targeting to International countries and click on "Create".
  • Check mark the banners that you are selecting and then click on "Finish".
  • Now, you will see the banners - text ads - reviews selected for the created campaign. Click on "Code" that is on the "View" column of marketing material selected. If you wish to add more banners to the campaign created, please click on "Show Banner Choices" and you can continue to add more.

How are my referred players linked to me?

Our Affiliate Program tracks how every player comes to one of our sites. When you refer a customer to our website that information is recorded and attached to their download. The players you recruit are linked to you in this manner and will forever be linked to you as long as they remain a player. In other words, we share every penny that player spends with you for life! We guarantee it!

How often are my statistics updated?

Your statistics are updated in real-time. For performance reasons the data may not be reflected in your statistics and reports for up to an hour.

I haven't received any e-mail from Deckmedia Affiliates, what should I do?

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Must I have a website to promote your casino?

Actually you do not need a website to promote our casino(s), but it would help. In order for us to track (and credit you for) the players you send to our casino(s), they must mention your specific tracking code when signing up for an account. You will receive this tracking code after you have registered as an Affiliate with Deckmedia Affiliates. Without this code it would not be possible to track any player you referred or pay your corresponding commission.

ACCOUNT ISSUES

How do I change my personal details?

Under the "Edit Info" tab you may change your personal details.

What if I have more than one website, do I need a separate account for each of my sites?

No, you do not need separate accounts for each site. You can create a campaign for each of your websites at the "Campaign Manager" and select banners for several websites from a single affiliate account.

FINANCIAL

When do I see payment for my referrals?

Deckmedia Affiliates processes payments on the 15th of each month. Payments will be received according to payment type and statements will be sent on the same date.

How is your commission structured?

All affiliates will earn 30% commission for the life time of their players.

Each affiliate can also promote the Deckmedia Affiliate program and earn 5% on their affiliate referral's commissions.

What payment methods do you offer?

We offer numerous payment options for our Affiliates. You may choose to be paid through the following methods:
U.S. affiliates: There is a minimum of $350 for a Wire Transfer payment with a $50 fee. Wires above $1,000 have no fee involved.
None U.S. Affiliates: $50 minimum via Neteller, Ecocard, Skrill (Moneybookers) and (Wire Transfer on amounts of $1,000+)

We require a minimum commission of $50 before making a payment to affiliates. Affiliates who have selected wire transfer will need to reach a minimum of $1,000 on commissions.

How do I check my earnings?

You can log in to your account at Deckmedia Affiliates and check your statistics 24 hours a day, 7 days a week, 365 days a year. Simply generate a commission report with a date range that spans the entire time you have been a Deckmedia Affiliates.

Do negatives carry over?

No, negative balances will not carry over to our affiliates. Your negative affiliate earnings balance will be set to zero on the 1st of each consecutive month.

HELP

Where can I contact support?

If you have any questions, concerns, or comments please don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also contact us via MSN from 10:00 am to 5:00 p.m. EST time at This email address is being protected from spambots. You need JavaScript enabled to view it..